Before purchase
Review the description, format, access method and written service scope. Ask a question before paying if any detail is unclear.
Effective 23 July 2026. This readable summary explains the main points; checkout terms or a signed service scope may add specific conditions.

If a specific purchase or engagement has written terms, those details are read together with this page.
Review the description, format, access method and written service scope. Ask a question before paying if any detail is unclear.
If a payment is duplicated or access fails after a successful charge, contact us with the transaction details so it can be investigated.
Requests are reviewed against the terms presented at checkout, whether access was delivered, and any verified technical issue.
Service requests are reviewed against the agreed scope, work already completed and third-party costs that cannot be recovered.
Include the relevant page, order reference or service name so the question can be answered accurately.